Bartek Zdunek Outsourcing

what an employer from the West should know about the INDIAN CULTURE of his employees

Know The Culture Of Indian Employees

Do you know what attracts and keeps Indian workers? Do you know how recognition is unique in India?

In my ongoing series on working with Indians. I will discuss my experience of cultural and business norms in India. And give you some recommendations for the smooth understanding of cross-culture between the western countries and India.

India- Overview.

India is a land of vast diversity, contrasts, and complexity. An incredible blend of languages, religions, castes.

After crossing every 100 miles, you will discover a shift in language, customary practices, and traditions. 

India today is among one of the major forces in the global economic market. Though the country is a developing economy, its economy has an impact on world trading. 

The leading developed nations like the USA, Germany, Australia are keen to have or expand their ties with India. 

Its huge market base and fast-developing spending habits of middle-class Indians, Making it a preferred destination for global investors. 

Besides the large number of graduates and postgraduates that India produces each year, a large proportion of the Indian population is young. Over 50% of the population is below 25 years of age, and more than 60% of Indians are 16 to 49 years old.

The young professionals are not only skilled but also creative and innovative.

Thus, India offers the perfect blend for attracting businesses globally to outsource many technical/non-technical projects to India.

Get your First Employee-

The real battle begins when you start executing your business plans. And think of your first administrator in India.

Understanding the personality of Indian employees and their expectations, mindset towards career, and most importantly, their traditional values are imperative before you commence your recruitment process.

A job for the working population in India is just not a source of bread and butter but forms a base to social status and eligibility for a mortgage.

what an employer from the West should know about the INDIAN CULTURE of his employees
Sharing my list of a few things you need to know when working with Indians.


If you are unable to understand the hierarchy in Indian culture, then you never understand Indians. Authority is the priority among Indians. You will encounter their hesitation to question a boss due to the respect given to seniors/elders. 

From living in a close-knitted family to getting a degree, children are not encouraged to speak up or challenge a senior. It carries over into the workplace and may affect communication with seniors.

The pleasing Culture

Indians try to please people when they communicate. As a result, they tend to say what they think will please someone, even if it conflicts with the truth.

On top of this, the distressed face is a big no-no in Indian culture. The reality – people will say YES to try and save face.

Progressive Indian. 

 Be careful what you ask. Indians generally do not push back and will try to accommodate you, even if it means working through a weekend or helping a coworker.

They hardly say no to anyone. This is something I like about them, and I am sure, western people will find them pleasing at first glance.


Competitive with themselves and others, Indians prefer to be collaborative as they operate a group-oriented working style.

Yet, those behaviors may restrain in a mixed Indian and West group until mutual trust, open, and honest communication get established.


A very long decision-making process is ordinary when it comes to working with Indians. They get comfortable with ambiguity and ambivalence.

Delays in decision-making usually take place unless making a decision has become urgent.

Sometimes, they expect seniors to take important decisions. Employees hardly get encouraged to make decisions at lower levels. Tasks and assignments should be divided into small and controllable units so that the management can keep track and supervise.

Good at networking

 Indians enjoy being with others and take the initiative to spend more time with colleagues/seniors. They may use the time to ask a question or clarify a point. If a colleague/senior does not have an answer, they may know someone who does. Indians use networks well.

IST- “India Stretchable Time”-  They are habitual of multinationals’ work culture. Indians are generally timely with schedules and deadlines. And also, expect flexibility.

There is an intention to complete the work on time, but they often give attention to early warning. Better to check up on how the work is going and will it be ready on time.

Communication style. – Indians generally prefer a communication style that is less direct than many Americans.

They are gentle and concerned not to offend; they often perceive a direct style as edgy. And sometimes rude.

Social Ethics.

 Indians are personal and friendly. They generally do not plan far in advance to see friends. Friends become like family; they can speak about personal subjects and share confidences.

Indian friendship often gets compared to coconut. (hard to break into, but then smooth and inviting).


West friendship is like peaches (easy access but prevents deep connection). Be faithful and steady in your efforts to develop relationships.

what an employer from the West should know about the INDIAN CULTURE of his employees

There are many positive aspects to working with Indians. It includes. Indian approach for their seniors, Respecting others, Long-lasting, and valued friendship. 

You will increase your business success in India. If you are aware of regional and local business practices.


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James Brown.
James Brown.
10 months ago

Love this combination of modern thought with Indian ethics, the country is just gorgeous.
Bartek, how many time you visited to India ?

9 months ago

With this article, you had explained everything we all need to know about Indian culture and also gave us some idea about working with Indians.

Ruby Halleies
Ruby Halleies
9 months ago

India is not a ‘land of snake charmers’ anymore!!

Soha Nur
Soha Nur
9 months ago

Indians honour family values a lot.
When I travelled, I saw Indians appreciate the cocept of joint families.
All family members lives under one roof,
from nana to niece.

Sarah Visions
Sarah Visions
9 months ago

Indian the land of social customs,
great article Mr. Zdunek.

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